The replacement and return policy Nice Store cares about providing and developing their services to achieve customer satisfaction, and therefore we have established a clear policy for replacement and return. * All tables, relationships, decorations, charcoal grills, mirrors, serving carts, chairs, sofas, and incense burners are custom-made; there are no ready-made items, and there are no returns or exchanges on them. What is the grace period for returning and replacing heater devices? Grace period for return and replacement: 1- Customers are allowed to return heater devices only, without decorations, within 24 hours of receiving the product. This includes the customer bearing the return fees imposed on the store for internal delivery within Riyadh or the shipping company for areas outside Riyadh. 2- The product is replaced within 3 days of the customer receiving it, and the customer bears the replacement fees imposed on the store for internal delivery within Riyadh or the shipping company for areas outside Riyadh. 3- Decorations, in case of any difference in model or measurements, will be modified for the customer (within three days of receiving the product). 4- Products that are customized after execution are not subject to modification or return. What are the conditions for returning and replacing heater devices? Conditions for return and replacement: 1- Product condition: The product must be in its original condition without any damage at the time of purchase, and it must be returned in its original packaging with all accessories. 2- Manufacturing defects: If the customer finds a manufacturing defect in the product, they have the right to request a replacement with the same type. 3- Replacement with another product: If the customer chooses to replace the product with a different one, they must pay the price difference between the two products. What are the exceptional cases that are not covered by the return and replacement policy? The following are included: 1- Exceeding the specified time period. 2- If the product is custom-made and cannot be returned or replaced. 3- If decorations have been installed on the product, it is not eligible for return or replacement. 4- If a defect appears in the product due to poor handling by the consumer. Important note: If there is no branch of the chosen shipping company in your area, the product will be shipped to the nearest shipping company in your city.
